Banks must Innovate and Adapt Branch Services to Fit Changing Customer Needs

Banks must Innovate and Adapt Branch Services to Fit Changing Customer Needs

The way we handle money has changed radically since the introduction of online and telephone banking. Most transactions can be done quickly and conven..

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Digital Transformation Study

Digital Transformation Study

This research program conducted for the world's larges business publication house focused on the behaviors, attitudes and concepts behind the idea of ..

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Future of Retail

Future of Retail

Digital technologies have brought about more changes to retail in the past 20 years than ever before. This study aimed to explore how the local influe..

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Open Banking could Revolutionise How we use money – if we let it

Open Banking could Revolutionise How we use money – if we let it

Recent changes in how banks share data will open up banking to new startups and services

What is open banking?

Amid concerns the retail banking ..

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Chatbots could redefine how banks interact with customers, say AI execs

Chatbots could redefine how banks interact with customers, say AI execs

An increasing number of banks now use AI-powered chatbots to "talk" by text with their customers, with two-way communication sophisticated enough to r..

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Customer Engagement and Satisfaction Survey

Customer Engagement and Satisfaction Survey

The objective of this research was to understand the companies' take on customer engagement and deep diving into the strategies which were being cont..

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The Big Data Question

The Big Data Question

The age of digital disruption continues to devastate established companies and turn entire industries on their heads. This survey was conducted to un..

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How Financial Modeling Can Help In Credit Analysis?

How Financial Modeling Can Help In Credit Analysis?

The lifeblood of the financial sector, an entity borrowing from a lender for the express purpose of creating more worth. Whether it be through a bank ..

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Ecosystem – Mobility Study 2018

Ecosystem – Mobility Study 2018

This survey, conducted on behalf of a global technology advisory based out of South East Asia, investigated how organizations are transforming their b..

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How AI is Transforming Traditional Banking

How AI is Transforming Traditional Banking

The Fourth Industrial Revolution is well underway and is reshaping the world as we know it. Artificial intelligence and machine learning are busy di..

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