A Thought Leadership Story on the 4th Industrial Revolution

A Thought Leadership Story on the 4th Industrial Revolution

The world’s economy has entered the 4th Industrial Revolution, characterized by the integration of smart, connected, and autonomous digital and phys..

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How can AI improve customer experience?

How can AI improve customer experience?

Artificial intelligence has crept into our daily lives through the technology we use, from searching Google Maps and taking an Uber to organize an o..

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IT Assessment within the SME sector

IT Assessment within the SME sector

This study was conducted with SMBs on the use of computing products within their business. The study also aimed at identifying the decision makers wi..

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Corporate Risk Management Study

Corporate Risk Management Study

This study was conducted for the world's largest business publication houses to understand how businesses perceive risk and the steps being taken to e..

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Banks must Innovate and Adapt Branch Services to Fit Changing Customer Needs

Banks must Innovate and Adapt Branch Services to Fit Changing Customer Needs

The way we handle money has changed radically since the introduction of online and telephone banking. Most transactions can be done quickly and conven..

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Digital Transformation Study

Digital Transformation Study

This research program conducted for the world's larges business publication house focused on the behaviors, attitudes and concepts behind the idea of ..

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Future of Retail

Future of Retail

Digital technologies have brought about more changes to retail in the past 20 years than ever before. This study aimed to explore how the local influe..

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Open Banking could Revolutionise How we use money – if we let it

Open Banking could Revolutionise How we use money – if we let it

Recent changes in how banks share data will open up banking to new startups and services

What is open banking?

Amid concerns the retail banking ..

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Chatbots could redefine how banks interact with customers, say AI execs

Chatbots could redefine how banks interact with customers, say AI execs

An increasing number of banks now use AI-powered chatbots to "talk" by text with their customers, with two-way communication sophisticated enough to r..

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Customer Engagement and Satisfaction Survey

Customer Engagement and Satisfaction Survey

The objective of this research was to understand the companies' take on customer engagement and deep diving into the strategies which were being cont..

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