Industry

  • Others

    Services

  • Editorial & Design
  • Research & advisory
  • Survey & analysis

    Deliverables

  • Events
  • Scrollytelling
  • Social media bites

Customer Engagement and Satisfaction Survey

The objective of this research was to understand the companies’ take on customer engagement and deep diving into the strategies which were being contemplated by companies for customer satisfaction and engagement/retention.

 

Research advisory & campaign strategy

The team of advisers at iResearch Services explored the top technologies that are expected to affect consumer engagement over the next 5 years. The advisers also shortlisted companies focusing more on consumer engagement for the research.

Customer Engagement and Satisfaction Survey
 
 

Campaign specifics

Number of questions

15 +

Number of
questions

survey responses

200 +

Survey
responses

geography targeted

1 +

Geography
targeted

profiles targeted

17 +

Profiles
targeted

target revenue companies

500M $
& above

Target revenue
companies

methodology

2 +

Methodology

Methodology
Arrow
Telephonic Interview and Online Survey
 
 

Key Takeaways

Key Takeaways
64% organizations use outbound communications to increase customers satisfaction.
Key Takeaways
55% respondents were considering AI and other technologies by 2020 to improve customer engagement.
Key Takeaways
75% of the respondents believe that improving customers engagement is the major challenge.
Key Takeaways
80% of the respondents believe that satisfying the customer with the new products is the huge task.
Editorial Design

Campaign summary stats

Pieces of earned media

180 +

Pieces of earned media

Social impressions

348K %

Social impressions

Industry leaders engaged

2.2K +

Industry leaders engaged

Similar Work

Never miss another headline!

Subscribe today to join a growing family of global thought leaders.

iResearch Services