The objective of this research was to understand the companies’ take on customer engagement and deep diving into the strategies which were being contemplated by companies for customer satisfaction and engagement/retention. The study also aimed at identifying the key challenges that the management is expected to face in the near future.
The team of advisers at iResearch Services explored the top technologies that are expected to affect consumer engagement over the next 5 years. The advisers also shortlisted companies focusing more on consumer engagement for the research.
Million USD Revenue & above
64% organizations use outbound communications to increase customers satisfaction
55% respondents were considering AI and other technologies by 2020 to improve customer engagement.