One of the leading telecom companies in the USA had been losing clients due to a dip in service levels. The company had recently revamped its service quality and wanted to acquire new clients in addition to retaining their old ones.

Research Advisory

The advisory team at iResearch Services conducted interviews to understand the service priorities of the clients and prepared whitepapers detailing how the new service levels have improved.

Survey & Analysis

Countries (USA & Canada)

Percent IT Managers and Above


Telephonic interviews
Telephonic interviews
Whitepaper Distribution
Whitepaper Distribution

Key Takeaways

525 MQLs

2 Qualifying Questions

6 weeks