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Assistant Team Leader-CATI

Assistant Team Leader-CATI

Graduates preferably from BBM with 3-5 years of experience with managing teams in market research. Impeccable Verbal and Written Communication Skills in English. Basic know how of database tools and secondary research. Motivate the team to meet the targets.

• Lead a team of 15-20 associates.
• Managing key projects and operational processes related to the CSA, including but not limited to data extraction and analysis of information from various sources, tools, and documents.
• Flexible to work in a 24X5 environment.
• Structured thought process Self-driven Job Responsibilities
• Managing subordinates in the team assigned Deploying headcounts on the given allocation as per SLA Tracking performance, productivity, attendance, and adherence in order to achieve goals in a timely manner without compromising any quality and compliance.
• Disseminating daily, weekly and monthly trackers to the Managers and management on a regular basis.
• Ensure team members are compliant when conducting data/information collection with thorough knowledge of guidelines, policies, and research tools.
• Responsible for the day-to-day workflow management and performance of a team to ensure accuracy and efficiency of process workflows.
• Interact with internal and external clients as necessary and occasionally works on new projects and data enhancement initiatives as assigned.
• Identify individual strengths to appropriately delegate work amongst the team.
• Ensure clear and seamless communication across levels and teams.
• Keep himself/herself updated in knowledge of content sets. Build industry knowledge by understanding industry trends and reporting standards.

• Applies general knowledge of operations principles, theories and work tools developed through experience to best complete assignments.
• Thorough knowledge of business and data/content management objectives
• Possesses strong analytical skills.
• Proficient in the use of MS Office and thorough with Excel and other IT tools.
• Create scripts as per campaign specifications and ensure the campaign is executed as per client’s requirement.
• Creating zestful work environment inducing the optimum level of productivity from resources Achieving monthly Targets and making sure that disqualifications remain limited to minimum numbers.
• Monitoring & reporting on standards & performance targets.
• Productivity management Hourly/Daily/Weekly performance tracking to ensure end goals are met.

At iResearch, we understand and profoundly empathize with our diverse workforce's unique perspectives and needs. We are committed to fostering an inclusive and supportive environment where everyone feels truly valued and empowered to be their authentic selves. Our goal is to create a workplace free from any barriers, particularly those faced by underrepresented groups, and empower all our employees to reach their full potential. We are passionate about promoting diversity, equity, and inclusion in everything we do.

Our benefits may vary depending on the employee's location but rest assured; we strive to offer the best perks and an inclusive environment to support your professional growth no matter where you are. From generous annual leave allowances and flexible working options to life and medical cover for you and your family, enhanced maternity and paternity packages, uncapped earning potential, hybrid working and opportunities to give back to the community through our Giving for Good Foundation. We are committed to making sure our employees are taken care of and feel valued.


Team Handling, Client Management, Data Validation

Hiring Note:

"At iRS, while we are a global organization, we encourage local candidates to apply for any position within our organization, particularly at our large facility in Pune. Hiring individuals who reside near our company facility offers the benefits of their local insights and connection to the community to enhance our ability to provide exceptional products/services and foster meaningful relationships. We believe that hiring locally here contributes to a collaborative and efficient work environment, reinforces our commitment to sustainability, and strengthens our ties with the community we serve, ‘giving back’ across the ecosystem in which we operate. We balance this with offering remote and hybrid working across our international jurisdictions to provide a fair and flexible working environment for all employees."

Ref. Code
Contract Type
Experience Level
3-5 Years
MR Operations

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